Shipping policy
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Timelines:
- Local pick-up delivery: we kindly request that you collect your order within 5 to 7 days.
- Same day delivery: cut off is at 4PM daily. Orders after cut-off will be prepared on the next working day.
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Nullification of Orders: If the ordered products are not collected within 7 days (for Local Pickup) from the date of purchase, your order will be considered abandoned, and payment will be forfeited.
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Reminder Notifications: To assist you in keeping track of your order, we will send reminder messages as the pick-up delivery deadline approaches. These reminders will help ensure that you are aware of the pending collection and can make necessary arrangements.
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Customer Responsibility: We kindly request that you plan accordingly and prioritize the pick-up of your orders. Please understand that we cannot be held responsible for any loss of flavor or quality resulting from delayed pick-up.
